Vertical Summit80 - Traffic Analysis, Attendant

Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
259
2.80.1 Traffic Analysis, Attendant
Description
The Attendant Traffic Report covers operational statistics for the Attendants. The report outputs
periodically or the Attendant requests output of the report for a defined Analysis period. The
following is a sample report and description of the report fields.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:34
====================================================================================
ATD
Meas
----------------------Calls----------------------
--------------------Time---------------
Speed
ATD
No
Hour
Total
Ans
Abdn
H
Abd
Held
Avail
Talk
Held
Noans
Ans
Type
100
13:00
104
82
22
3
0
18
10:12
14:21
01:23
00:52
00:23
Sys
101
13:00
90
72
15
1
0
11
12:43
30:12
00:54
00:23
00:21
Main
Field
Description
ATD No
Attendant Station Number
Meas Hour
(Measurement Hour) Hour data accumulation began
Calls Total
Total number of calls, except group & recalls, routed to the Attendant
Calls Ans
(Calls Answered) Calls answered during the Analysis period
Calls Abdn
(Calls Abandoned) Calls abandoned before answer by the Attendant,
does not include calls abandoned while on hold.
Call H-Abdn
(Calls Abandoned from Hold) Calls abandoned while on hold
Calls Held
Number of calls placed on hold by the Attendant
Time Avail
(Time Available) Time attendant was available to handle new calls
Time Talk
Total time the Attendant was active on calls
Time Held
Time Attendant had calls on hold
Time NoAns
(Time No Answer) Average time calls were ringing or in queue for
attendant before abandoned
Speed Ans
(Speed of Answer) Average time calls rang before answer by Attendant
ATD type
(Attendant Type) System or Main
Operation
System Attendant
To print the Attendant Traffic Report
1. Press the [TRANS/PGM] button.
2. Dial ―0124‖, the Attendant Traffic report code.