Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
141
2.47.2 Integrated Auto Attendant
Description
When an outside call is received, on a DID or DISA line, the call may be routed directly to one of
70 user recorded System Announcements to function as an Auto Attendant announcement. Each
System announcement has a corresponding CCR (Caller Controlled Routing) Table. As an Auto
Attendant, the announcement instructs the caller to dial a digit for a specific route (―for sales dial
2‖). The CCR Table defines the routing for each digit the caller may dial. The routing may be a:
Station
Station group
Speed Dial number
Page Zone
Voice Mail
System Announcement
In addition, the system will monitor digits for a station number. If the user dials a station number,
the Auto Attendant will complete an unsupervised call transfer to the station.
Operation
System Attendant
To record an Auto Attendant Announcement
1. Press the [TRANS/PGM] button.
2. Dial ―06‖, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (01-70).
5. With Multi Language support, enter the Language number (1~6), the current announcement
is played followed by the ―Press # to record‖ prompt.
6. Dial ―#‖.
7. After the beep-tone, record message.
8. Press the [HOLD/SAVE] button to stop recording and save the message.
To delete a recording
1. Press the [TRANS/PGM] button.
2. Dial ―06‖, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (01-70).
5. With Multi Language support, enter the language number (1~6), the current announcement
is played followed by the ―Press # to record‖ prompt.
6. Dial ―#‖.
7. Press the [SPEED] button during playback to erase message.
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