Vertical Summit80 - 2.1 8-Digit Station Numbering Plan

Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
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Table of Contents
1. Introduction .............................................................................. 1
1.1 Manual Application ...................................................................... 1
1.2 Manual Organization .................................................................... 1
1.3 Feature Information ..................................................................... 1
1.4 Buttons & Term Variations .......................................................... 2
2. System ...................................................................................... 3
2.1 8-Digit Station Numbering Plan .................................................. 3
2.2 Account Code............................................................................... 4
2.3 Alarm Signal/Door Bell ................................................................ 6
2.4 Authorization Codes (Password) ............................................... 8
2.5 Auto Call Recording .................................................................. 11
2.6 Auto Call Release ....................................................................... 13
2.7 Automatic Call Distribution (ACD) ........................................... 14
2.7.1 ACD Caller Controlled ICLID Routing .................................................. 14
2.7.2 ACD Statistics Report .......................................................................... 15
2.7.3 Agents .................................................................................................. 17
2.7.3.1 Agent Auto Connect/Zap Tone .............................................................. 17
2.7.3.2 Agent Automatic Wrap-Up ..................................................................... 18
2.7.3.3 Agent Help Request ............................................................................... 19
2.7.3.4 Agent Id Login/Logout ............................................................................ 20
2.7.3.5 Agent On/Off Duty w/Reason Code ....................................................... 23
2.7.3.6 Agent Queued Calls Display .................................................................. 25
2.7.4 Announcements ................................................................................... 27
2.7.5 Auto ACD DND Unavailable Service ................................................... 29
2.7.6 Calls-In-Queue routing ......................................................................... 30
2.7.7 Calls-In-Queue Page Alert ................................................................... 31
2.7.8 Event Messages ................................................................................... 33
2.7.9 Group Mail Box .................................................................................... 34
2.7.10 Group Name ......................................................................................... 35
2.7.11 Incoming Call Routing .......................................................................... 36
2.7.12 Supervisors .......................................................................................... 37
2.7.12.1 Agent Call Monitor.................................................................................. 37
2.7.12.2 Agent Status Control .............................................................................. 39
2.7.12.3 Group Status Display ............................................................................. 40