Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
38
To enter an active Agent call from the Supervisor phone
1. Lift the handset or press the [SPEAKER] button.
2. Call the desired Agent and receive busy tone,
3. Press the {AGENT MONITOR} button, the Supervisor is connected to the active Agent call
with the microphone muted, the [MUTE] button LED is On.
To converse with the Agent and connected party
1. Press the illuminated [MUTE] button.
Conditions
1. The Supervisor must be active and logged into the Agent‘s ACD group to monitor calls
in progress.
Programming
Keyset Admin.
ACD Supervisor Monitor (PGM 107-Button 8)
ACD Groups (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
ACD Warning Tone (PGM 191-Button 12)
Web Admin.
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering PlanACD Supervisor Monitor
Station Group Assignment ACD Group Type
Station Group Attributes Supervisor (1 to 5), ACD Warning
Tone
Related Features
Station Groups
Hardware
iPECS IP or LDP Phone
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