Xerox COLORQUBE 8870 Service Manual

October 2012
2-67
ColorQube 8570/8870 Service Manual
94,701, 94,702, 94,703
Fault Messages and Codes
Xerox Internal Use Only - Revised, 3rd Revision
94,701, 94,702 Process Drive Faults
A Process Drive error has occurred. The following troubleshooting procedure applies to these
errors.
Initial Actions
• Reboot the printer and verify the error persists.
• Check that the Process Drive gear train is properly homed.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• Drum Maintenance (DM) Camshaft, PL 2.1 Item 11
• Transfix Camshaft, PL 2.1 Item 12
• Process Drive with Gear Box and Motor, PL 4.1 Item 13
Procedure
NOTE: A failing transfix camshaft can force the Process Drive out of time.
Check the Process Drive Transfix Camshaft, Cams and End Bearings. Check the Process
Drive alignment. Rehome the Process Drive (ADJ 1.3).
Does the error persist?
YN
Troubleshooting complete.
Check the printer usage.
NOTE: An overheated Motor will lose ability to maintain torque requirements. Lots of slow
(photo-mode) printing, or thick media, or jobs over 500 pages will cause this problem.
Has the printer been under heavy print loads?
YN
Check the Drum Maintenance and Transfix Camshafts movement.
NOTE: The transfix will only move freely for 45 degrees of motion before a torque load is
developed.
Do the Drum Maintenance and Transfix Camshafts move smoothly?
YN
Replace the faulty Camshaft (DM Camshaft - REP 2.11, Transfix Camshaft - REP
2.12).
Replace the Process Drive (REP 4.13).
Replace the Process Drive (REP 4.13).
94,703 X-Axis Fault
An X-Axis error has occurred. The following troubleshooting procedure applies to this error.
Initial Actions
• Reboot the printer and verify the error persists.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• X-Axis Motor, PL 4.1 Item 11
• Harness, Right Side Power Control, PL 5.1 Item 13
Wiring and Plug/Jack References (Chapter 7 - Wiring Data)
• Figure 1, Right Side Wire Routing
• Figure 7, Motors, Head Maintenance Clutch, Strip Solenoid
Procedure
Check the X-Axis wiring harness connector P/J123. Is the connection secure and undam-
aged?
YN
Reseat and/or replace the Right Side Harness.
Replace the X-Axis Motor (REP 4.11).
Table 1 Applicable Fault Codes
94,701 Process Drive Over Current Fault
94,702 Process Drive Stall Fault
Table 1 Applicable Fault Code
94,703 X-Axis Stall Fault

Xerox COLORQUBE 8870 Specifications

General

Wi-Fi	-
Network ready	Yes
Security algorithms	HTTPS, SSL/TLS
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Time to first page (black, normal)	5 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum duty cycle	120000 pages per month
Recommended duty cycle	15000 pages per month
Page description languages	PCL 5c, PostScript 3
Maximum internal memory	2048 MB
Sound power level (standby)	24 dB
Display	LCD
Certification	EMC Directive 2004/108/EC, FCC Part 15, Class A, Low Voltage Directive 2006/95/EC, RoHS Directive 2002/95/EC
Total input capacity	625 sheets
Total output capacity	350 sheets
Maximum input capacity	2200 sheets
Envelopes sizes	C5, DL
Maximum print size	216 x 356 mm
Media weight (tray 1)	60 - 220
Paper tray media types	Bond paper, Card stock, Coated paper, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Bond paper, Business cards, Envelopes, Greeting cards, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2008
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	107 W
Power consumption (printing)	252 W
Power consumption (PowerSave)	47 W
Package weight	35811 g
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 80 %
Depth (imperial)	20.5 \
Width (imperial)	16 \
Height (imperial)	14.5 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x
Minimum storage drive space	160 GB
Compatible operating systems	HP UX 11, HP UX 11i, Linux, Mac OS 10.5+, Solaris 10, Solaris 9, Windows 2003 Server, Windows 2008 Server, Windows 7, Windows Vista, Windows XP, Windows XP Pro

Weight and Dimensions

Depth	521 mm
Width	406 mm
Height	368 mm
Dimensions (WxDxH)	406 x 521 x 368 mm