Copyright © 2012 by Xerox Corporation. All rights reserved. 604E56261 Page 4
Step Check List Items to
Complete
Value or
Result
What to look for
2
Does the printer
display any of the
following fault codes
indicating a possible
problem with the
Printhead?
091.850
091.862
091,854
091.866
091.858
091.870
093.583 - Cyan
093.582 - Magenta
093.584 - Yellow
093.581 - Black
099.002
099.003
099.004
099.005
YES
NO
Circle one
Note: For ColorQube 8700 and 8900, the error code prefix number
begins with a 3. (i.e., 391.523).
If YES please write down the fault code. _______________
2a.
If “too hot” fault code 091.523, 091.547, or 091.535 is present in
the Fault History, replace the Power Supply Unit (continue to step
2b).
2b.
If a Printhead Thermistor open or shorted fault code 091.850,
091.862, 091.854, 091.866, 091.858, 091.870
is displayed, reseat
the Printhead’s gray ribbon cable. Power cycle the printer and look
for error on the Control Panel.
2c.
If a Printhead Ink Level Sense open fault code 093.583, 093.582,
093.584, or 093.581
is displayed, reseat the Printhead’s 6-wire
connector (next to its white data ribbon cable). Power cycle the
printer and look for error on the Control Panel.
2d.
Replace the Printhead. The repair is complete!
AC Heater PEST fault code 099.002, 099.003, 099.004 or 099.005 can
be caused by low or irregular AC voltage. Power On the printer on a
different AC circuit on a different breaker. Turn Off other devices, such
as laser printers and coffee makers on the same circuit.
3
Does the printer
display any of the
following fault codes
indicating ink
contamination?
093.599 - Cyan
093.598 - Magenta
093.800 - Yellow
093.597 - Black
YES
NO
Circle one
If YES, please write down the error code. ________________
3a. Ink contamination can cause by the wrong color stick in an Ink
Loader channel. Verify and correct for the wrong color, brand or
model of ink loaded in the Ink Loader. Use ColorQube 8570/
8870/ 8700/ 8900 ink stick to verify the Printhead level sense
works correctly.
3b. Look at the ink sticks in the Ink Loader to verify correct color order.
Print Solid Fill Print of each color to verify.
3c. Restart in Level Sense Disable Mode: Power On the printer, when
the Xerox splash screen changes to “Warming Up,” press and hold
the up-arrow and then the Back button. The display should read
“Level Sense Disabled.”
Note: The Level Sense Disable Mode is only available for the ColorQube
8570/ 8870 printer.
3d. On the Control Panel:
ColorQube 8570/ 8870: Scroll to Troubleshooting > Service
Tools > Ink Flush Prints menu.
ColorQube 8700/ 8900: Machine Status button > Tools >
Troubleshooting > Support Pages > Refresh Prints.
3e. Run the Flush/ Refresh Print of the ink color experiencing the
099.002 ~ 099.005 fault.
3f. Restart the printer and check for the ink contamination fault.
3g. If the error persists, repeat the flush prints at least two more
times.
3h. If error still persists, replace the Printhead.
The repair is complete
!
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