Error Messages and Codes 3-3
Step 2: Inspect and Clean the Printer:
1. Switch OFF printer power.
2. Disconnect the AC power cord from the wall outlet.
3. Verify the power cord is free from damage or short circuit and is connected properly.
4. Remove the Print Cartridge and protect it from light.
5. Inspect the printer interior and remove any foreign matter such as paper clips,
staples, pieces of paper, dust or loose toner.
6. Do not use solvents or chemical cleaners to clean the printer interior.
7. Do not use any type of oil or lubricant on printer parts.
8. Use only an approved toner vacuum.
9. Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and
mild detergent.
10.Inspect the interior of the printer for damaged wires, loose connections, toner
leakage, and damaged or obviously worn parts.
11.If the Print Cartridge appears obviously damaged, replace with a new one.
Step 3: Find the Cause of the Problem:
1. Use the Error Messages and Codes and troubleshooting procedures to find the
cause of the problem.
2. Use Service Diagnostics to check the printer and optional components.
3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points.
4. Take voltage readings as instructed in the appropriate troubleshooting procedure.
Step 4: Correct the Problem:
1. Use the Parts List to locate a part number
2. Use the FRU Disassembly procedures to replace the part.
Step 5: Final Checkout
Test the printer to be sure you have corrected the initial problem and there are no
additional problems present.
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