Warranty Statement
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￮ lubrication
￮ oil/fluid changes
￮ replacement of filters
￮ anti-freeze coolant refill
￮ wheel alignment and tyre rotation
unless these are carried out as part of a repair under warranty according to this Manual.
07. Vehicle categorised as "total loss” or “insurance write off”
XPENG will not undertake warranty obligations for vehicles categorised as "total loss” or “insurance write off”.
08. Other damages to vehicle not caused by vehicle quality issues.
IV. Dispute Resolution
In the event that any disputes, differences or controversies arise between the customer and XPENG related to this Manual, XPENG will explore
reasonable possibilities for an amicable settlement. If you are consumer, we are legally obliged to inform you of the existence of the Online Dispute
Resolution (ODR) platform introduced by the European Commission as a means of nonbinding, out of court compliant and redress mechanism
(https://ec.europa.eu/consumers/odr). The customer can also contact the Norwegian Consumer Authority. The postal address of the Norwegian
Consumer Authority is Postboks 2862 Kjørbekk, 3702 Skien, and the web address is https://www.forbrukertilsynet.no/
If a dispute or claim cannot be resolved amicably, either XPENG or the customer may submit their claim to the competent court.
V. Warranty Precautions
1. Warranty Certificates
● If you have lost this Manual, please contact XPENG for a replacement in time. After the replacement, you will continue to enjoy relevant warranty
services.
● The vehicle sales invoice, this Manual and repair orders and invoices are important certificate documents for you to enjoy the warranty as described
in this Manual. XPENG reminds you to keep them properly to prevent loss or damage.
2. Repair and Maintenance Records
If repair or maintenance services are performed on your vehicle, you should keep the relevant documents such as the repair order and invoice, which will
be an important evidence to prove that your vehicle has been subject to relevant repair or maintenance services in accordance with the user manual of
your vehicle or this Manual.
https://www.automotive-manuals.net
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