8 - 12 TC75 Integrator Guide
Magnetic Stripe Reader MSR-TC7X-SNP1-01
Spare Battery not
charging.
Charger is not
receiving
power.
Ensure the power cable is connected securely to both the
charger and to AC power.
Spare battery is
not correctly
seated.
Remove and re-insert the battery into the battery adapter,
ensuring it is correctly seated.
Battery adapter
is not seated
properly.
Remove and re-insert the battery adapter into the charger,
ensuring it is correctly seated.
Battery was
removed from
the charger or
charger was
unplugged from
AC power too
soon.
Ensure charger is receiving power. Ensure the spare battery is
seated correctly. If a battery is fully depleted, it can take up to
five hours to fully recharge a Standard Battery and it can take up
to eight hours to fully recharge an Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Table 8-6 Troubleshooting the 4-Slot Battery Charger (Continued)
Problem Cause Solution
Table 8-7 Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card.
MSR removed from TC75
during card swipe.
Reattach MSR to TC75 and reswipe the card.
Faulty magnetic stripe on
card.
See the system administrator.
Magnetic stripe on card
facing wrong way.
Ensure that the magnetic stripe is oriented correctly
with stripe facing away from user.
MSR application is not
installed or configured
properly.
Ensure the MSR application is installed on the TC75.
Ensure the MSR application is configured correctly.
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