5702269-C Troubleshooting and Global Customer Support 7-1
Chapter
Pinnacle™ Plus+ 10 kW
Chapter
7
Troubleshooting and Global
Customer Support
BEFORE CALLING AE GLOBAL CUSTOMER
SUPPORT
The following pages contain two types of helpful troubleshooting sections:
• A general checklist of potential problem areas
• A list of error codes and suggested responses
Please consult the appropriate section(s) if you believe you are experiencing trouble
with your Pinnacle Plus+ power supply. If the problem continues or if you cannot find
an adequate solution in these pages, please call AE and ask to speak with a Global
Customer Support representative.
First Check
If you believe you are experiencing problems with a Pinnacle Plus+ supply, check for
obvious signs of damage to the unit itself, cables, and connectors. If damage has
occurred, power off the unit and call AE Global Customer Support. If there are no
obvious signs of damage, proceed with the checks on the following lists.
RISK OF DEATH OR BODILY INJURY. Disconnect all sources of input
power before working on this unit or anything connected to it.
Operating and maintenance personnel must have the correct training
before setting up, maintaining, or troubleshooting high-energy electrical
equipment. Potentially lethal voltages may cause serious personal injury
or damage to equipment. Ensure that proper safety precautions are
taken.
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