7-12 Troubleshooting and Global Customer Support 5702269-C
Advanced Energy
®
If by following the information in these checklists and this table, you fail to identify
the problem, please call AE Global Customer Support. If the unit's front panel or
Pinnacle Plus+ Remote Panel displays an error code, please consult the following
error codes table for further troubleshooting ideas.
To re-set the unit's user-selectable parameters to the factory defaults, read about the
default function in the “I/O Communication and Control” chapter.
Clearing the Error Code
Error codes (“Exxx” numbers) appear on the passive front panel, the remote passive
panel, and the Pinnacle Remote Active Panel. These messages contain both the error
code and a brief description of the problem. The following table explains more about
error codes and messages and how to respond to them.
Error codes are typically generated by two types of faults: self-clearing or explicit
clear. When the unit experiences a self-clearing fault condition, the unit turns off
output and displays an error code on the panel. When the fault condition is no longer
present in the system, the panel ceases to display the error code. (You then can turn on
the output.)
When the unit experiences an explicit-clear fault condition, the unit turns off output
and displays an error code. Once the fault condition is no longer in the system, you
must acknowledge the condition from your controlling interface before turning on
output.
To reset the Pinnacle Plus+ unit, do one of the following:
• From the front panel, press the OFF button to acknowledge the condition. Then
press the ON button to turn on output.
• Through the DeviceNet interface, send the Poll Command message twice: once to
turn off output and once to turn on output (see the description of Byte 4).
H031 User Port Reset
is Active
The User port reset is
asserted.
De-assert the User port reset
function. See the “I/O
Communication and
Control” chapter for more
information.
H099 Command Not
Implemented
The Pinnacle Plus+ unit
does not support the
command most recently sent
by the computer host.
Review the list of
commands. For a list of
commands, see the “I/O
Communication and
Control” chapter.
Table 7-3. Help Code Troubleshooting Table (Continued)
Help
Code
Number
Help Code
Message
Problem Indicated Suggested Action
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