Service and Repair - Introduction
This section contains basic instrument service information.
Types of Service Available
Cleaning
Electrostatic Discharge (ESD) Precautions
Additional service information is found here:
Power Supplies
Troubleshooting
Self-Test Procedures
User Replaceable Parts
Disassembly
Battery Replacement
3 A and 10 A Current Path Fuse Replacement
Installing the Optional GPIB Interface
Types of Service Available
If your instrument fails during the warranty period, Agilent Technologies will repair or replace it under the terms of your
warranty. After your warranty expires, Agilent offers repair services at competitive prices. You also have the option to
purchase a service contract that extends coverage after the standard warranty expires.
Obtaining Repair Service (Worldwide)
To obtain service for your instrument, contact your nearest Agilent Technologies Service Center. They will arrange to
have your unit repaired or replaced, and can provide warranty or repair–cost information where applicable. Ask the
Agilent Technologies Service Center for shipping instructions, including what components to ship. Agilent recommends
that you retain the original shipping carton for return shipments.
Repackaging for Shipment
To ship the unit to Agilent for service or repair:
l Attach a tag to the unit identifying the owner and indicating the required service or repair. Include the model
number and full serial number.
l Place the unit in its original container with appropriate packaging material.
l Secure the container with strong tape or metal bands.
l If the original shipping container is unavailable, use a container that will ensure at least 10 cm (4 in.) of
compressible packaging material around the entire instrument. Use static-free packaging materials.
Agilent suggests that you always insure shipments.
288 Agilent Truevolt Series DMM Operating and Service Guide
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