Contents
xviii Alcatel-Lucent 5620 Service Aware Manager, Release
Troubleshooting Guide 3HE 05723 TQZZA Edition 01
6.5 LogViewer CLI procedures ............................................................ 6-15
Procedure 6-5 To display logs using the LogViewer CLI ...................... 6-15
Procedure 6-6 To configure the LogViewer CLI ................................ 6-20
Procedure 6-7 To specify plug-ins using the CLI............................... 6-21
7 — Troubleshooting network management LAN issues 7-1
7.1 Troubleshooting network management domain LAN issues....................... 7-2
Procedure 7-1 Problem: All network management domain PCs and
workstations are experiencing performance degradation ............... 7-2
Procedure 7-2 Problem: Lost connectivity to one or more network
management domain PCs or workstations.................................. 7-2
Procedure 7-3 Problem: Another machine can be pinged, but some
functions are unavailable ..................................................... 7-4
Procedure 7-4 Problem: Packet size and fragmentation issues .............. 7-4
8 — Troubleshooting Solaris and Windows platforms 8-1
8.1 Troubleshooting Solaris platforms .................................................... 8-2
Procedure 8-1 Problem: Slow processing on a Solaris workstation
and CPU peaks .................................................................. 8-2
Procedure 8-2 Problem: Slow performance on a Solaris workstation,
but no spike or peak in the CPU ............................................. 8-4
Procedure 8-3 Problem: There is excess disk activity on my Solaris
platform ......................................................................... 8-6
Procedure 8-4 Problem: There is not enough swap space added or
the Solaris platform is disk bound ........................................... 8-8
8.2 Troubleshooting Windows platforms ................................................. 8-9
9 — Troubleshooting 5620 SAM clients 9-1
9.1 Troubleshooting common client application problems............................ 9-2
Procedure 9-1 Problem: Cannot start 5620 SAM client, or error
message during client startup................................................ 9-2
Procedure 9-2 Problem: 5620 SAM client unable to communicate
with 5620 SAM server .......................................................... 9-4
Procedure 9-3 Problem: Delayed server response to client activity ........ 9-4
Procedure 9-4 Problem: Cannot view 5620 SAM alarms using
5620 NM client .................................................................. 9-6
Procedure 9-5 Problem: Unable to print from Solaris platform client ...... 9-7
Procedure 9-6 Problem: Cannot place newly discovered device in
managed state .................................................................. 9-8
Procedure 9-7 Problem: I performed an action, such as saving a
configuration, but I cannot see any results ................................ 9-9
Procedure 9-8 Problem: Device configuration backup not occurring ...... 9-11
9.2 Troubleshooting client GUI issues ................................................... 9-12
Procedure 9-9 Problem: 5620 SAM client GUI shuts down regularly........ 9-12
Procedure 9-10 Problem: Configuration change not displayed on
5620 SAM client GUI........................................................... 9-12
Procedure 9-11 Problem: List or search function takes too long to
complete........................................................................ 9-13
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