Fault removal
114 Edition 01/2016 multi EA 4000
9.5 Device communication errors
Software does not respond.
− Computer crash
− Switch off the analyzer completely, incl.
basic device, printer, sampler and external
PC, and restart the system after few sec-
onds.
multiWin: communication error– analyzer
Cause Solution
− module with internal computer not
switched on
− multiWin started too early
− module with internal computer not
connected to PC
− Incorrect COM interface connected at
the external computer or selected in
multiWin
− switch on the module
− check connection between module and
internal computer
− only start multiWin after the LED indicator
LOCK IN illuminates
− check the interface connected at the exter-
nal computer and configured in multiWin
(menu command Configuration / Inter-
face / Interface selection)
during the running operation of the device together with error
multiWin: Restart computer in the analyzer
Cause Solution
− internal computer reset − If front LED illuminates, initialize analyzer
− If error occurs repeatedly, monitor timing
(status line) and inform Service.
multiWin: Communication error - incorrect command set between PC and device
− the internal and external program
versions do not match.
− repeat update
multiWin: no connection to the temperature controller
Cause Solution
− basic device not switched on
− Interface cable between module and
internal computer and basic device
not connected or faulty.
− Temperature controller faulty.
− switch on basic device and re-initialize
multiWin 1 min. later
− check connection of the interface cable
No connection to the autosampler
Cause Solution
− no communication between basic
device and sampler
− sample not switched on
− connection cable not connected or
faulty
− check connection cable
− switch on sampler and initialize analyzer
To Next Page
