Analytik Jena multi EA 4000 User Manual

Fault removal
multi EA 4000 Version 01.16 103
9 Fault removal
9.1 General information
For fault analysis it is possible to record log files. The recording of log files should be ena-
bled after consultation with the Analytik Jena AG service department for specific faults.
The storage location for the log files can be defined via the menu E
XTRAS / CONFIGURATION
tab F
AULT ANALYSIS.
The default storage locations for the multiWin® specific log files multiWin_Exception.log and
multiWin_trace.log are
 in Windows XP:
C:\Documents and settings\All Users\Application data\ajIDC\multiWin\
 in Windows Vista/Windows 7:
C:\ProgramData\ajIDC\multiWin\
Default storage locations for the device-specific log files multiWin_ERROR.log (recoding is
always enabled by default), multiWin_Comm.log and multiWin_Flow.log are
 in Windows XP:
C:\Documents and settings\All Users\Application data\ajIDC\multiWin\..\device num-
ber
 in Windows Vista:
C:\ProgramData\ajIDC\multiWin\...\device number
IMPORTANT
If faults cannot be remedied by the customer, the Analytik Jena AG service department must
always be informed. This also applies for the repeated occurrence of individual faults.
For the fault diagnosis the respective files must be sent by email to the Ana
lytik Jena AG
service department.
9.2 Error messages in multiWin
Error message
1
No reply from firmware!
Cause Remedy
control module and basic device
not switched on
− switch on control module and basic
device
control module not connected to
PC
− check connection between control
module and PC
incorrect interface selected on
PC
− check connected interface on PC
− if necessary select different interface
in multiWin via the menu item
EXTRAS /
INTERFACE
− initialize

Analytik Jena multi EA 4000 Specifications

General

Brand	Analytik Jena
Model	multi EA 4000
Category	Measuring Instruments
Language	English