Troubleshooting
Avaya 374x DECT Telephones - User Guide 02/2016
145
Troubleshooting
Load Firmware Using the Gwload Tool
If the firmware is corrupt, for example if firmware download is interrupted the IPBS/IPBL could
become unreachable by the web GUI. It will not be possible to load new firmware or to start
correctly. If this occurs, the IPBS/IPBL runs on the bootcode and the Gwload tool (a tftp-style
client used to repair a broken firmware) can be used to upload firmware.
1. Download the Gwload software from the IP-DECT system provider.
2. Set the IPBS/IPBL in TFTP-mode by performing a medium (~3 sec) hardware reset, see
Reset Using the Reset Button
on page 142.
3. Start a command window.
4. To update with wew firmware, execute the following command from the folder where the
gwload.exe file is located:
l IPBS:
gwload /setip /i <ipaddress> /gwtype 1201 /prot <..path/firmwarefilename> /go
l IPBL:
gwload /setip /i <ipaddress> /gwtype 4001 /prot <..path/firmwarefilename> /go
5. If there is more than one IPBS/IPBL in TFTP mode, select the unit to update and press
enter.
Fault Code Descriptions
This section lists the possible fault codes, their description and severity level.
Explanation of the table columns C, M and I:
C = Critical (IP-DECT) / Critical (Unite)
M = Major (IP-DECT) / Error (Unite)
I = Indeterminate (IP-DECT) / Warning (Unite)
Description Code Device C M I
The LDAP replicator is not connected (Users) 0x00030001 IPBS/
IPBL
X
CPU resources are not available (Radio) 0x00030101 IPBS/
IPBL
X
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