Avaya J100 Series Installing And Administering

Parameter Default value Description
BW_DIR_CUSTOM_EXTENSION "BW Cust" Specifies the display name for
Custom directory extension.
BroadWorks Call center
The BroadWorks call center feature is available in the following IP Phone models:
• Avaya J159 IP Phone
• Avaya J169/J179 IP Phone
You can enable the call center feature by using one of the following methods depending on the
availability of XSI connection:
• BroadWorks web portal: You can use the BroadWorks web portal to activate call center
feature. With the XSI connection you can assign call center services to the agents.
• 46xxsettings.txt file: When there is no XSI connection, you can enable the feature by
setting the value of the parameter BS_CC_ENABLED to 1 in the settings file. The phone
ignores this parameter if XSI_URL parameter has the required value.
• Web interface of the phone: When there is no XSI connection, you can enable the feature by
setting value Yes to the BroadWorks Call Center Enabled field. The phone ignores this
parameter if XSI_URL parameter has the required value.
Depending on the agent requirement and license, you can assign the agents to one of the
following call centers:
• Basic call center: Supports a simple call distribution and queuing scenario for a small work
group. Inbound calls are distributed based on the agent’s line state.
• Standard call center: Supports a normal call center environment with flexible routing options.
The agent’s workflow in this call center includes the ACD states.
Any agent with a Standard or Premium call center license can be assigned to a Standard call
center.
• Premium call center: Supports the most advanced set of routing and call management
options for a formal call center environment. It supports ACD states, disposition codes to
associate with ACD calls, and outbound calling.
You can assign only agents with a Premium call center license to a Premium call center. A
user with a Premium call center user license can be assigned to any call center type and any
number of call centers.
For more information, see https://supportcenter.broadsoft.com/
Call center agent and supervisor
Supervisor
Using the BroadWorks web portal you can configure the supervisors of a call center and assign
them to a call center. A supervisor can be any user in a group or an enterprise. You can obtain the
Feature and application configuration
April 2020 Installing and Administering Avaya J100 series IP Phones in an Open SIP
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Avaya J100 Series Specifications

General

Category	IP Phone
Speakerphone	Yes
Connectivity	Ethernet
Power	Power over Ethernet (PoE)
Network Protocols	SIP
Display	Monochrome or Color (depending on model)