Avaya J100 Series - Page 212

Parameter name Default value Description
BS_CC_DISP_CODES Null Specifies call dispositions codes
that the call center agents can
apply to a call center call. You can
enter comma separated string
values of disposition codes.
Disposition code does not support
special characters.
For example: 1=Follow-up
required, sales:2=New customer,
helpdesk:3=Issue resolved;
4=Issue unresolved.
Here, 1 is available for all call
centers, 2 is specific for sales,
and 3, and 4 are specific for
helpdesk.
Use this parameter only if XSI is
disabled (XSI_URL is empty).
Note:
This parameter is available
in:
• Avaya J159 IP Phone
• Avaya J169/J179 IP Phone
Table continues…
Feature and application configuration
April 2020 Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment 212
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