Avaya J189 - Page 9

Setting up Automatic Callback.......................................................................................... 87
Blocking your extension from displaying during calls................................................................ 88
Displaying your extension on outgoing calls............................................................................. 88
Bridged Call Appearance....................................................................................................... 89
Making a call on a bridged line......................................................................................... 89
Answering a bridged line call............................................................................................ 89
Joining a call on a bridged line ......................................................................................... 90
Preventing others from bridging on to your call........................................................................ 90
Selecting a destination number using feature target................................................................. 91
Busy Indicator....................................................................................................................... 92
Busy Indicator icons and LED indication............................................................................ 92
Busy Indicator call operations........................................................................................... 92
Call Transfer to a monitored user...................................................................................... 93
Call Parking.......................................................................................................................... 94
Parking a call.................................................................................................................. 94
Unparking a call.............................................................................................................. 95
Call recording........................................................................................................................ 95
Recording a call.............................................................................................................. 95
Call Transfer......................................................................................................................... 96
Making a consultative transfer.......................................................................................... 96
Making a blind transfer..................................................................................................... 96
Crisis alert station.................................................................................................................. 97
Acknowledging the crisis alert.......................................................................................... 97
Emergency caller information........................................................................................... 98
Stopping the crisis alert.................................................................................................... 98
Acknowledging the crisis alert after an error in the first acknowledgment.............................. 99
Hunt Group Busy................................................................................................................... 99
Using Hunt Group Busy................................................................................................. 100
Interrupting a call with a whisper page................................................................................... 100
Intercom............................................................................................................................. 101
Auto-answer an auto intercom call.................................................................................. 101
Auto intercom feature with Multiple Device Access........................................................... 102
Auto-answer an auto intercom call with Multiple Device Access........................................ 102
Service Observe.................................................................................................................. 102
Activating Service Observe............................................................................................ 103
Deactivating Service Observe........................................................................................ 103
Assisting an agent on an observed call........................................................................... 104
Limit Incoming Calls............................................................................................................ 104
Activating Limit Incoming Calls....................................................................................... 104
Deactivating Limit Incoming Calls................................................................................... 105
Multiple Device Access........................................................................................................ 105
Handling calls and conferences using Multiple Device Access.......................................... 106
Multicast Paging.................................................................................................................. 106
Contents
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura
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9
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DRAFT—October 5, 2022—8:17 AM (UTC+00:00)