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Confidential
2.4.6 Document Feeding Problems
2.4.6.1 Cannot feed documents
User Check
- Set documents fully into the document tray.
- Limit the number of documents to be set in the ADF to a maximum of 35 sheets.
- Close the ADF cover tight.
- Clean the related rollers.
2.4.6.2 Document double feeding
User Check
- Check if document thinner than the specified one is used.
Step Cause Solution
1 Document detection actuator out
of place
Set the actuator into place.
2
ADF motor harness connection
failure
Check the connection and reconnect the harness.
3 Document detection/width sensor
harness connection failure
Check the connection and reconnect the harness.
4
Document detection sensor
defective
Replace the document detection/width sensor PCB
ASSY.
5
Document separation roller
defective
Replace the document pull-in/separation roller
ASSY.
6 ADF motor defective
Replace the ADF motor ASSY.
7
Main PCB defective
Replace the main PCB ASSY.
Step Cause Solution
1
Separation rubber worn out Replace the separation rubber.