2-22
Confidential
2.4 TROUBLESHOOTING
2.4.1 Error Cause and Solutions
First see the user check items. If it cannot recover the machine, proceed to the troubleshooting
table exclusive to service personnel.
Error Code 0D
In duplex printing, a recording paper jam has occurred. (The switchback paper sensor does not
come ON within the specified paper feeding amount after the start of switchbacking.)
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Check that the recording paper is not curled.
- Clean the switchback (SB) roller.
Paper Jam
LCD
Step Cause Solution
1 Foreign materials inside the
engine unit
Remove the foreign materials.
2
Switchback paper detection
actuator out of place
Set the actuator into place.
3
Switchback paper sensor harness
connection failure
Check the connection and reconnect the harness.
4
Switchback paper sensor
defective
Replace the sensor PCB ASSY.
5
Main PCB defective
Replace the main PCB ASSY.
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