Troubleshooting
8 - 18 Problems & Possible Solutions
8
When using a Bluetooth
headset the audio
appears to be mono
and not stereo.
This is a common issue with Bluetooth headsets. To resolve this issue do the following (you will
need to repeat this procedure after every boot up, restart, or when the system resumes from
hibernation):
1. Go to the Devices & Printers control panel in Windows.
2. Double-click the Bluetooth headset.
3. Click Connect to complete the stereo connection.
OR
1. Go to the Sound control panel in Windows.
2. Right-click (in the Playback tab) the Bluetooth Stereo Audio device (the default
device is Headset).
3. Click Connect to complete the stereo connection.
Problem Possible Cause - Solution
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