Error and Alert Codes 73
Cat. No. 01021161
Error and Alert Codes
When the Smart Controller identifies that an error has occurred, it is programmed to take steps to attempt to correct the
error on its own. If it is unable to correct the problem, the controller will display the message “PROBLEM FOUND.” When
an error message is displayed (on either the GBE Controller or the remote display), pressing the CHECK MARK button on
the keypad will display the detected error condition(s). Some of these messages will also provide additional information to
help correct the error.
The following error messages may display on both the Smart Controller display as well as the Remote Display (if one is
connected).
If the main screen displays “PROBLEM FOUND” it indicates that there are one or more errors detected. Push the CHECK
MARK button to display the first error present. Press the DOWN ARROW button to show any additional errors present. At
the bottom of this list the user can press the CHECK MARK button to clear the error or press the X button to exit. Press-
ing the CHECK MARK button on the “CLEAR THE ERROR” message causes the controller to re-check to see if the error
condition still exists, if it still exists, the error will remain displayed on the main screen. If the error no longer exists the
main menu will display SYSTEM OK.
Error Reason for Error Comment/ Clearing Error Message
Position Sensor
Error
The motor is turning, but the position
sensor appears to be incorrect.
Check the motor using manual motor control and the
position sensors using Main Menu / Advanced / Diag-
nostics Sensors.
Motor Position Error Motor did not move when it should. No
feedback from switches.
Use manual motor control to see if motor is actually
working and not jammed. Use Diagnostics/ Sensor
menu to verify that the optical or mechanical position
switches are working.
Brine blocked The flow rate of brine or water to or
from the brine tank is fully or partially
blocked.
Check brine line for blockages or air leaks. Check
eductor and eductor screen for blockages.
Replace Ext Filt Total gallons thru the unit has exceeded
the specified capacity of the media.
Replace the media. Reset the media filter life at Main
Menu/ Advanced Setup/Regen Settings/ Media Life.
Replace Aux Filter
Media
Total gallons thru the secondary filter
(i.e. “Big Blue” filter) has exceeded the
specified capacity of the big blue.
Replace optional filter cartridge. Reset the aux. Fil-
ter media life at Main Menu/ Accessories/ Aux Filter
menu.
Call Culligan at
xxx-xxx-xxxx
This message is displayed if an error
has been detected that requires ser-
vicing and no modem installed in the
system.
Call the number shown. If possible, place this call
using a phone that will allow you to see and enter
changes to the main controller if required by the ser-
vice technician during the call.
Salt Bridging Brine tank has low concentration of
brine.
Use a tool to break up any salt bridge inside the brine
tank.
xx days salt
remaining
This is a prediction of the number of
days until it will be necessary to add salt
to the brine tank.
Salt can be added to the brine tank at any time. It is
recommended that the brine tank be filled to approxi-
mately 2/3 full.
Aqua-Sensor
®
Salt
Error
Aqua-Sensor did not detect brine during
the regeneration cycle.
Check brine tank. Add salt if necessary. Check Z ratio
of the Aqua-Sensor
®
at Main Menu/ Advanced / Diag-
nostics/ Sensors.
No Remote RF
Signal
Main board is not receiving a signal
from the remote.
Remote is off, out of range or on a different channel
from the main board. If interference is suspected, try
moving the remote closer or switching to a different
channel on both the main and remote units.
Low Salt level Salt level is low; less than 15 days of
salt remaining.
Contact Culligan dealer for salt deviery or fill brine
tank with salt.
Low battery Battery needs replacement. Replace with Panasonic Model# CR 2032 3V battery.
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