Develop ineo 4020 - Scanning Takes too Long or Freezes the Computer; Poor Scanned Image Quality

User's Guide
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Scanning takes too long or freezes the computer
Action
Yes
No
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Go to step 2. The problem is solved.
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
Contact technical support.
The problem is solved.
Poor scanned image quality
Action
Yes
No
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Clear the error
message.
Go to step 2.
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Go to step 3.
Increase the scan resolution settings for
a higher-quality output.
Step 3
Clean the scanner glass and the ADF glass using a
clean, lint-free cloth dampened with water.
Is the scanner glass clean?
Go to step 4.
See Cleaning the scanner glass.