Develop ineo 4020 - Partial Document or Photo Scans; Cannot Scan from a Computer

User's Guide
- 354 -
Partial document or photo scans
Action
Yes
No
Check the placement of the document or photo.
Make sure the document or photo is loaded
facedown on the scanner glass in the upper left
corner.
Is the document or photo loaded correctly?
Contact
technical
support.
Load the document or photo facedown on
the scanner glass in the upper left corner.
Cannot scan from a computer
Action
Yes
No
Step 1
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Go to step 3.
Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is there an error message on the printer display?
Clear the error
message.
Go to step 3.
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?
Contact technical
support.
Tighten the cable
connections.