Develop ineo 4020 - Contacting Technical Support

User's Guide
- 357 -
Action
Yes
No
Step 4
Check if the cable connections to the printer and print server are secure.
Connect the cables properly. For more information, see the setup documentation
that came with the printer.
Open a Web browser, and then type the printer IP address.
Press Enter.
Does the Embedded Web Server open?
The
problem is
solved.
Go to step 5.
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain Web sites
including the Embedded Web Server.
Does the Embedded Web Server open?
The
problem is
solved.
Contact your
system support
person.
Contacting technical support
Please contact your local vendor or authorized service provider.
When you contact technical support, you will need to be able to describe the problem you are
experiencing, the message on the printer display, and the troubleshooting steps you have already taken
to find a solution.
You need to know your printer model type and serial number. For more information, see the label at the
back of the printer. The serial number is also listed on the menu settings page.