Tips for troubleshooting
155
… when downloading postage / synchronizing
Desired amount cannot be
loaded.
Impermissible amount.
Change amount and repeat the procedure.
Function (e.g. downloading
postage) not available.
The current user is not authorized to access this
function.
Contact the system administrator.
No connection. Ethernet cable (network cable) for the LAN con-
nection not connected / not connected correctly.
Check cable connections (see page 24).
Check / adjust the connectivity settings
(see chapter 14.13).
Turn off PostBase Vision (see page 37).
Wait one minute. Turn PostBase Vision on again.
During system start, PostBase Vision activates the
network connection (LAN or
Wi-Fi). The menu bar
shows the icon of the active connection ( or
, for example).
Internet access of the network / router disrupted.
Contact the network administrator.
FP Infrastructure currently not accessible.
Try again later.
Issue Possible cause and remedy
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