15 Problem Solving
458
Problem Solving
15
Action The machine does not receive a fax during the system
administration mode. Exit the system administration mode.
Cause A password has been set.
Action When a password has been set, the machine accepts only fax
data or polling with the password in F code communication.
Cause The receiving mode is set to manual.
Action Receive the fax manually, or set the receiving mode to Auto.
Refer to "Fax Receiving Mode" (P.375).
Cause The sending mode is manual.
Action To use FAX Information Service, set the receiving mode to
manual on the on-hook screen to enter an information code,
and press the <Start> button.
Cause The document is not correctly loaded on the sender's machine.
Action Check it to the sender.
Note • Image quality may be affected by a problem of the
sender's machine, as well as a problem of this
machine.
The image quality is poor. Cause The drum cartridge is damaged.
No Action Copy a document. If the image quality is poor, replace the
drum cartridge with a new one.
Refer to "Replacing Drum Cartridge [A1], [A2], [A3], or [A4] (for
customers having a spot maintenance contract)" (P.415).
Cause The document glass on the sender's machine is dirty.
Action Check it to the sender.
Note • Image quality may be affected by a problem of the
sender's machine, as well as a problem of this
machine.
Cause The resolution setting on the sender 's machine is too low.
Action Check it to the sender.
Note • Image quality may be affected by a problem of the
sender's machine, as well as a problem of this
machine.
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