15 Problem Solving
476
Problem Solving
15
016-578
O [Cause] Unable to log in to the FTP server during the transfer via
FTP of [Scan to PC].
[Remedy] Check if the login name (user name) and password are
correct.
016-579
O [Cause] During the transfer via FTP of [Scan to PC], unable to
forward the scanned image to the save location after
establishing the connection to the FTP server.
[Remedy] Check if the scanned image save location on the server is
correct.
016-580
O [Cause] During the transfer via FTP of [Scan to PC], unable to
obtain the file name or folder name of the FTP server after
establishing the connection to the FTP server.
[Remedy] Check the access privilege of the FTP server.
016-581
O [Cause] During the transfer via FTP of [Scan to PC], the suffix of
the file name or the folder name exceeds its limit on the
server after establishing a connection to the FTP server.
[Remedy] Change the file name, or change the forwarding folder on
the FTP server. Or, move or delete files in the forwarding
folder.
016-582
O [Cause] During the transfer via FTP of [Scan to PC], unable to
create a file on the FTP server after establishing a
connection to the FTP server.
[Remedy] Take one of the following actions:
z
Check if the specified file name can be used in the save
location.
z
Check if enough space is available in the save location.
016-583
O [Cause] During the transfer via FTP of [Scan to PC], unable to
create a lock folder on the FTP server after establishing a
connection to the FTP server.
[Remedy] Take one of the following actions:
z
If any lock directory (.LCK) exists in the forwarding
destination, delete it manually, then try executing the job
again.
z
Check if the specified file name can be used in the save
location.
z
Check if the other folder name is the same as the
specified name.
z
Check if enough space is available in the save location.
016-584
O [Cause] During the transfer via FTP of [Scan to PC], unable to
create a folder on the FTP server after establishing a
connection to the FTP server.
[Remedy] Take one of the following actions:
z
Check if the specified file name can be used in the save
location.
z
Check if the specified name is used for other folder
name
z
Check if enough space is available in the save location.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.