Error Code
495
Problem Solving
15
024-747
O [Cause] Incompatible print parameters are used. The combination
of the specified features such as Document Size, Paper
Size, Paper Tray, 2 sided print, and Output Tray is
incompatible.
[Remedy] Check the print data, and try to print again.
024-775
O Refer to 024-742.
024-942
024-975
O O [Cause] The number of pages exceeded the maximum number that
can be stapled or folded.
[Remedy] Reduce the document pages, and try again.
024-984
O O [Cause] The staple cartridge for booklet is not correctly attached.
[Remedy] Replace the staple cartridge with a new one.
For information on how to replace the staple cartridge for booklet, refer to
"Replacing the Staple Cartridge for Booklet (When a C Finisher with
Booklet Maker is Installed)" (P.422).
024-985
O [Cause] An error occurred at the Tray 5 (Bypass).
[Remedy] Check the paper size/orientation/type, and press the
<Start> button.
026-700
O [Cause] By Address Book operation, the machine received an
unsupported protocol from the LDAP server.
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
026-701
O [Cause] The number of inquiries to machine's Address Book
exceeded the machine's processing capability.
[Remedy] Operate Address Book after a while. If the number of
inquiries that Address Book needs to process is only one,
the machine's software may be defective. Contact our
Customer Support Center.
026-702
O [Cause] By Address Book operation, the number of
communications from the LDAP server to the machine
exceeded the machine's processing capability.
[Remedy] Operate Address Book after a while. If the problem
persists, contact our Customer Support Center.
027-452
O [Cause] The IP address already exists.
[Remedy] Change the IP address.
Refer to the Network Administrator Guide for details.
027-500
O O [Cause] Unable to resolve the SMTP server name when returning
e-mail.
[Remedy] Check on the CentreWare Internet Services if the SMTP
server settings are correct.
027-501
O O [Cause] Unable to resolve the POP3 server name when using the
POP3 protocol.
[Remedy] Check on CentreWare Internet Services if the POP3
server settings are correct.
027-502
O O [Cause] Failed to login to the POP3 server when using the POP3
protocol.
[Remedy] Check on CentreWare Internet Services if the user name
and password used in the POP3 server are correct.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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