Error Code
499
Problem Solving
15
027-530
O [Cause] During the transfer via SMB of [Scan to PC], unable to
save a file because [Cancel Job] in [File Name Conflict] is
selected.
[Remedy] Select any item other than [Cancel Job] in [File Name
Conflict].
027-531
O [Cause] During the transfer via SMB of [Scan to PC], an invalid
filing policy is used.
[Remedy] When selecting [Change Name and Save] in [File Name
Conflict], make sure that the file format is not Multiple-
Page.
027-532
O [Cause] During the transfer via SMB of [Scan to PC], an error
occurred when accessing to the NEXTNAME.DAT file.
[Remedy] If [Change Name and Save] in [File Name Conflict] is
selected, check if the NEXTNAME.DAT file is correct.
027-533
O [Cause] During the transfer via SMB of [Scan to PC], an internal
error occurred.
[Remedy] Try executing the same operation. If the error persists,
contact our Customer Support Center.
027-543
O [Cause] The SMB server (NetBIOS) name is invalid.
[Remedy] Check if the server name of the SMB server is correct.
027-547
O [Cause] SMB protocol error. An invalid character was detected in
the specified domain name.
[Remedy] If the error occurred during SMB authentication:
Check with the network administrator for the domain
name, then re-configure correctly.
Also, check if the domain name set on the machine is
correct, using the following procedure:
1. Enter the System Administration mode, and select
[System Settings] > [System Settings] > [Network
Settings] > [Remote Authentication Server / Directory
Service] > [SMB Server Settings].
2. Select the SMB server to check the domain name.
If the error occurred during the transfer via SMB of [Scan
to PC]:
Check the domain name which has been specified when
entering login name with the network administrator. To
check the domain name on the server, take the following
actions:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Domains and Trusts].
2. From the left side frame of the [Active Directory
Domains and Trusts] window, select [Active Directory
Domains and Trusts]. Right-click [Domains] to select
[Properties].
3. Select [General] tab in the domain properties window,
check the domain name (prior to Windows 2000).
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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