Error Code
501
Problem Solving
15
027-585
O O [Cause] SMB protocol error. Login disabled period.
[Remedy] Check with the system administrator for the login-
permitted period.
027-586
O O [Cause] SMB protocol error. The password has expired.
[Remedy] Obtain a valid password from the system administrator.
027-587
O O [Cause] SMB protocol error. The password must be changed.
[Remedy] Log in to Windows, and change the password. Ask the
system administrator for changing the setting so that you
do not need to change the login password next time.
027-588
O O [Cause] SMB protocol error. The user is invalid.
[Remedy] Ask the system administrator for validating the user.
027-589
O O [Cause] SMB protocol error. The user was locked out.
[Remedy] Ask the system administrator for canceling the lockout
status.
027-590
O O [Cause] SMB protocol error. The user account has expired.
[Remedy] Obtain a valid user account from the system administrator.
Or, ask the system administrator to extend the account
expiration date.
027-591
O O [Cause] SMB protocol error. Users are restricted. A blank
password is invalid.
[Remedy] Set the password for the user.
027-599
O O [Cause] SMB protocol error
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
027-706
O [Cause] Unable to find the S/MIME certificate linked to the mail
address when sending e-mail.
[Remedy] Import the S/MIME certificate corresponding to the mail
address to the machine.
027-707
O [Cause] The S/MIME certificate linked to the mail address has
expired.
[Remedy] Import a new S/MIME certificate to the machine.
027-708
O [Cause] The S/MIME certificate linked to the mail address is not
reliable.
[Remedy] Import a reliable S/MIME certificate to the machine.
027-709
O [Cause] The S/MIME certificate linked to the mail address has
been discarded.
[Remedy] Import a new S/MIME certificate to the machine.
027-710
O [Cause] No S/MIME certificate is attached to the received e-mail.
[Remedy] Ask the sender to send the e-mail with an S/MIME
certificate.
027-711
O [Cause] No S/MIME certificate was obtained from the received e-
mail.
[Remedy] Import the sender's S/MIME certificate to the machine, or
attach an S/MIME certificate to S/MIME signature mail
sent from the sender.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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