200 8 Problem Solving
The scanner will not
scan or copy. (Cont.)
If the scanner will not make cop-
ies, is the USB cable connecting
the scanner with the printer
plugged in?
Plug the USB cable firmly into the con-
nector.
Refer to
• "Installing the Scanner" in the Setup
and Quick Reference Guide
If the scanner will not make cop-
ies, is the USB connector that the
USB cable is plugged into is func-
tioning?
Try plugging the USB cable into other
USB connector.
If you were able to make copies, the
first USB connector might be broken.
If this is the case, Contact our Cus-
tomer Support Center
If the scanner will not make cop-
ies, it may not be recognizing the
printer. Did you switch on the
scanner while the printer is in the
ready-to-copy state?
Switch off the scanner. If the printer is
in the ready-to-copy state, switch the
scanner back on again.
If the scanner will not make cop-
ies, is the printer compatible to the
scanner?
Check the following website to see if
the printer is supported by the scan-
ner.
URL:
http://www.fxprinters.com
If you cannot make copies, the
version of the printer's firmware
may not be supported by the
scanner. Is the firmware the latest
version?
Check the following website to see if
the scanner supports the version of
the printer's firmware.
URL:
http://www.fxprinters.com
If it is not supported, download the
version that is supported from the fol-
lowing website, and update the firm-
ware.
URL:
http://www.fxprinters.com
Forgot the system
administrator pass-
word and thus cannot
enter the [System Set-
tings] screen.
If the system administrator pass-
word is set, you cannot enter the
[System Settings] screen without
entering the password.
If you cannot recall the password, con-
tact our Customer Support Center.
Try not to lose your password again.
The image quality is
poor.
You might be having an image
quality problem.
Refer to "8.4 Image Quality Problems
(P. 203)" to remedy the problem.
Symptom Cause Remedy
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