Managing units of the SE server Managing hardware
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Entering/changing or deleting a proxy configuration
Ê To enter or change a proxy configuration, in the AIS Connect Proxy configuration group
click the Change icon by the required proxy server for AIS. Define the properties of the
proxy configuration and confirm the action.
Ê To delete a proxy configuration, in the AIS Connect Proxy configuration group, click the
Delete icon by the required proxy server for AIS and confirm the action.
Rebooting a service agent
Ê In the AIS Connect Service agent group click the Restart icon and confirm the action.
Reading logs
AIS Connect writes the Customer Support activities to logging files. The files have different
formats depending on the type of session:
● SSH sessions: logging files in text format
● VNC sessions: html and swf logging files; here an html file and an swf file with the same
timestamp always belong together
You can list and delete the logging files using the aisLog command. You can also view the
logging files of SSH sessions with aisLog. As operator you enter the command on the
shadow terminal, and as administrator you can also enter it in the terminal window of the
Management Unit using the CLI tab, see section “Entering CLI commands” on page 216.
i The administrator should delete the logging files at regular intervals, to prevent the
file system from overflowing.
You can only read the logging files of VNC sessions on a PC. Transfer the required logging
file pair to your PC (e.g. with scp under an administrator account) and open the html file in
the browser.