Architecture and strategies Customer Support and maintenance
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Maintenance windows of the SE server
The SE server is designed to operate without interruption. To guarantee interrupt-free
operation over lengthy periods, Customer Support performs certain maintenance work
roughly once a year. This maintenance work (e.g. the installation of corrections) is
performed within planned maintenance windows agreed on with the customer (e.g. in
periods when there is a minimum load on the server).
2.9.3 Maintenance and remote service
The SE server is normally connected to remote service. The connection to the Support
Center is established via the Management Unit using an internet connection (AIS Connect).
Customer Support configures the remote service in accordance with customer wishes when
system installation is performed or when the SE server is placed in service.
2.9.4 Handling updates
2.9.4.1 Providing updates
Current security fixes are provided for downloading on the FUJITSU support pages. You
download the updates required to your administration PC.
Alternatively, you can also receive updates such as hot fixes by email, on CD/DVD or by
means of remote service.
When security requirements are more stringent, current security fixes must be installed
regularly, see the Security Manual [7].
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