Customer Support and maintenance Architecture and strategies
70 U41855-J-Z125-3-76
● Assisting Customer Support when there are software/firmware updates for the units; in
agreement with Customer Support, the following tasks may need to be performed:
– Transferring the updates from CD/DVD to disk
– Uploading hot fixes
– Uploading and installing security fixes
– Uploading, installing and uninstalling add-on packs
– Deleting update files which are not installed
● Generating and supplying diagnostic documentation
● Scheduled provision of an annual maintenance window of approx. 5 hours
● If necessary, also unscheduled provision of a maintenance window
The following also applies when Application Units are operated:
● As customer you are responsible for operating the software on the Application Units.
This includes tasks such as software installation, configuration, updates and importing
patches. You obtain updates and patches yourself as part of your license agreement.
● If required, you install a new operating system or modify the SE server’s LAN
configuration and ensure the connection to status monitoring and remote service.
● When maintenance is performed, you grant Customer Support at least temporary
access to the Application Unit’s iRMC and root access to the operating system level of
the Application Unit. The procedure and the type of access are agreed on individually
between you and Customer Support.
When communicating with Customer Support, always specify your SE server
unambiguously by means of the serial numbers of the system components. Determine the
serial numbers as follows:
Ê In the tree structure select Hardware
→ HW inventory [→ <se server>(SE<model>)] and
open the Units tab.
Alternatively you can also inquire this information as follows:
Ê In the tree structure select Hardware
→ Units[ → <se server> (SE<model>)] → <unit> →
Information.
The System tab shows system information for the selected unit.
To Next Page
Loading...
Need help?
General