Chapter 4
Troubleshooting, maintenance, support
133
Contacting technical support
For assistance installing, operating, maintaining, and troubleshooting this product, refer to this document and
any other documentation provided. If you still have questions, you may contact technical support during
normal business hours (Monday through Friday, excluding holidays, between 5 a.m. and 5 p.m. Pacific Time).
Note: Be ready at the equipment before calling for technical support.
Online publication library
Another great resource for assistance with your GE product is our online publication library. To access the
library, go to our website at the following location:
http://www.gesecurity.com
In the Customer Support menu, select the Resource Library link. After you register and log on, you may
search through our online library for the documentation you need.
1
Table 18. Service and support contact information
Customer service Technical support
Phone
Toll-free: 888.GESECURity (888.437.3287) in the US, including Alaska and Hawaii; Puerto Rico; Canada.
Outside the toll-free area: 503.885.5700.
E-mail
gesecurity.customerservice@ge.com nstechsrv@ge.com
1. Many GE documents are provided as PDFs (portable document format). To read these documents, you will need Adobe
Reader, which can be downloaded free from Adobe’s website at www.adobe.com.
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