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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
174
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
Card Jam
A Card has become
jammed in the Printer.
a. Open the Printer's Front Cover
and remove the Print Ribbon
and Film Cartridges.
b. Clear any cards in the printer by
using the Forward and/or Back
Buttons located on the printer’s
LCD display.
c. Re-insert the Ribbon and close
the Printer’s Front Cover.
d. Press the Resume button
located on the Printer's LCD
display to continue printing.
e. To Cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
Card Jam (Encoder)
A Card has become
jammed in the Printer's
Encoding station.
a. Open the Printer’s Front Cover
and remove the Print Ribbon.
b. Open the Printer's Flipping
Module Cover.
c. Clear any cards in the Encoding
Module by using the Forward
and/or Back buttons located on
the Printer's LCD display.
d. Re-insert the Print Ribbon and
close the Printer’s Front Cover.
e. Press the Resume button
located on the Printer's LCD
display to continue printing.
f. To cancel the print, press the
Cancel Print button from the
Driver's display dialog or the
Cancel button located on the
Printer's LCD display.
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