Hill-Rom Affinity Three - Exchange Policy

Exchange Policy
Chapter 5: Parts List
Affinity® Three Birthing Bed and Affinity® Four Birthing Bed Page 5 - 3
Service Manual (MAN272 REV 4)
5
Exchange Policy
The policies that follow are for in-warranty and out-of-warranty exchanges
from Hill-Rom.
In-Warranty Exchanges
In some cases, Hill-Rom will request that parts/products be returned for
inspection. When this occurs, you are expected to return parts/products within
30 days of receipt of the exchange part. If you fail to return the inoperative
parts/products within the 30 day period, Hill-Rom will invoice your facility for
the full selling price of the parts/products.
NOTE:
The preceding billing procedure is only for parts/products that Hill-Rom
requests to be returned.
In some cases, the invoice accompanying the parts will show the full selling
price (only for internal use at Hill-Rom). Do not confuse this price with your
price.
Do not return any parts without an RMA number. When parts/products have
been requested to be returned, Hill-Rom will include an RMA packet with the
parts/products shipment. If an RMA number is not available, contact Hill-Rom
Technical Support.
Out-of-Warranty Exchanges
You are expected to return the inoperative parts/products within 30 days of
receipt of the exchange part. Hill-Rom will include an RMA packet with the
parts/products shipment. If an RMA number is not available, contact Hill-Rom
Technical Support. Hill-Rom will invoice your facility for the full selling price
of the parts/products. Upon return of the inoperative parts/products, Hill-Rom
will issue a credit to your facility for the difference between the exchange
price and the full selling price of the parts/products.