HPE ProLiant Gen10

Procedure
1. From the System Utilities screen, select Embedded Applications > Active Health System Log.
2. Select Download Active Health System Log.
3. Select or enter the following.
• Download Entire Log—Unless a support representative advises you to download AHS records for
the life of the server, leave this disabled (not selected). The default setting is disabled.
• Range Start Date—Enter a starting date for log collection.
• Range End Date—Enter an ending date for log collection.
• Select File Location—Select this option to open a File Explorer screen and select the FAT16
FAT32 partition on local or virtual writable media on which to download the AHS log.
NOTE: Hewlett Packard Enterprise recommends storing AHS logs on USB or HDD media. Storing
logs on SD cards is not supported.
• Optional: Add your customer information, including support case number, and contact information.
4. Select Start Download.
The UEFI firmware communicates with iLO to download the requested AHS log files and package
them into one .ahs file.
5. When requested by Hewlett Packard Enterprise Support, copy your stored .ahs file, and email it to
your customer support representative or use the Uploading an AHS log to AHSV task.
NOTE: You can also download AHS log files by selecting System Utilities > System Health >
Download Active Health System Log.
More information
Uploading an AHS log to AHSV on page 39
Logging in to Active Health System Viewer
Procedure
1. To access the AHSV webpage, go to http://www.hpe.com/servers/ahsv in a supported browser.
Supported browsers include:
• Internet Explorer 11
• Chrome v51 or later
• Firefox v46 or later
2. Enter your User ID (email address) and Password, and then click Sign In.
38 Logging in to Active Health System Viewer