9. When using an array controller, be sure that the drive is configured in an array. Run HPE SSA.
For more information about HPE SSA, see the Hewlett Packard Enterprise website (http://
www.hpe.com/servers/ssa).
10. Be sure that the correct controller drivers are installed.
11. Be sure that the controller supports the drives being installed.
12. If the controller supports Smart Array Advanced Pack (SAAP) license keys and the configuration is
dual domain, be sure that the SAAP license key is installed.
For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/
saap).
13. If SAS expanders are used, be sure that the Smart Array controller contains a cache module.
14. If a storage enclosure is used, be sure that the storage enclosure is powered on.
15. If a SAS switch is used, be sure that disks are zoned to the server using the Virtual SAS Manager.
IMPORTANT: The HPE Dynamic Smart Array B140i RAID controller and the AHCI do not
support SAS drives.
16. If the HPE Dynamic Smart Array B140i RAID controller is installed on the compute module, be sure
that RAID mode is enabled in UEFI System Utilities.
For more information, see the UEFI System Utilities user guide for your compute module on the
Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).
More information
Updating the firmware on page 18
Hot-plug drive LED definitions on page 77
Data is inaccessible
Symptom
The data on the drives is inaccessible.
Cause
• The files are corrupt.
• Viruses exist on the compute module.
• A TPM is installed but not properly enabled on the compute module.
Action
1. Be sure the files are not corrupt. Run the repair utility for the operating system.
2. Be sure no viruses exist on the compute module. Run a current version of a virus scan utility.
3. When a TPM is installed and is being used with BitLocker, be sure the TPM is enabled in UEFI System
Utilities.
See the TPM replacement recovery procedure in the operating system documentation.
4. When migrating encrypted data to a new compute module, be sure to follow the recovery procedures
in the operating system documentation.
Hardware issues 67
To Next Page
Loading...
Need help?
General
