140 Implementing the IBM Storwize V5000 Gen2 with IBM Spectrum Virtualize V8.1
3.9.5 Support
Support assistance enables support personnel to access the system to complete
troubleshooting and maintenance tasks. You can configure either local support assistance,
where support personnel visit your site to fix problems with the system, or remote support
assistance. Both local and remote support assistance uses secure connections to protect
data exchange between the support center and system. To enable Support assistance you
need to enable an email Server. More access controls can be added by the system
administrator. Figure 3-98 shows the Support assistance panel.
Figure 3-98 Support assistance
If support assistance is configured on your system, you can either automatically or manually
upload new support packages to the support center to help analyze and resolve errors on the
system. You can select individual logs to either download to review or send directly to the
support center for analysis. Figure 3-99 shows how to upload or download support logs.
Figure 3-99 Up- or downloading support packages
For more information, see Chapter 12, “RAS, monitoring, and troubleshooting” on page 661.
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