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ICS Auto Sentry flex User Manual

ICS Auto Sentry flex
190 pages
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Page #105 background image
Auto Sentry® flex User Manual 105 Service Unit Screen
-or-
If need to do some maintenance while in the unit, select the Disable Alarm button to prevent
the alarm from inadvertently going off.
When the Disable Alarm button is selected, it reappears as Enable Alarm.
3 Select the Enable Alarm button to reactivate the Vandalism Alarm.
4 If one forgets to select the Enable Alarm button, exiting the Service Unit screen will
automatically enable the alarm.
Figure 76. Diagnostic Screen to disable and reset the Vandalism Alarm
Terminal Balances
In WashConnect, on the Financial menu, click Cash Management, and then click Terminal
Balances to view the current Terminal Balances.
The Terminal Balances shows the total bills, coins, and tokens in each Auto Sentry® terminal. You
can also select Safe to view balances in the virtual safe. The numbers are updated in real time as
customers make purchases at your Auto Sentry®. Therefore, you can view the Terminal Balances
dialog box to decide whether you should add to or remove the cash in your Auto Sentry®.

For more information, see “Add Coins or Coin Tokens” on page 97 and “Remove
Bill or Coins (from the Auto Sentry)” on page 100.
The table below provides descriptions of each numbered area in the figure.

Table of Contents

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ICS Auto Sentry flex Specifications

General IconGeneral
BrandICS
ModelAuto Sentry flex
CategoryWasher
LanguageEnglish

Summary

Chapter 1: Introduction

About the Auto Sentry® flex

Details the features and capabilities of the Auto Sentry® flex pay station.

Version Considerations

Lists the ICS software versions compatible with this manual.

System Overview

Explains how the Auto Sentry® flex terminal works with car wash equipment and software.

Safe Configuration

Enabling or Disabling the Safe

Guides on how to enable or disable the optional safe for cash management.

Flex-Serve Facilities

Describes configurations for flex-serve facilities with and without the safe.

Auto Sentry® flex Hardware Description

Touch Screen

Details the durable, IPX NEMA 4X rated touch screen for harsh environments.

Bill Dispensers

Describes the available ATM-grade and multi-denomination bill dispensers.

Card Reader

Explains the credit, debit, gift, and fleet card reader functionality.

EMV

Covers EMV support for smart payment cards and contactless technology.

PIN Pad

Describes the Moneris PIN Pad used with the card reader.

Contactless Tap and Pay Card Reader

Explains the contactless payment reader for mobile and card payments.

Receipt Printer

Details the high-speed printer for receipts with or without barcodes.

Vandalism Alarm

Deterrent Warning Alarm

Details the warning alarm feature using the sonic sensor.

Deterrent Break-In Alarm

Explains the break-in alarm using vibration detectors.

Chapter 2: Operating

Introducing the Touch Screen

Describes the touch screen interface and its configurations.

About Touchscreen Configurations

Explains how touchscreen images can be customized.

About the Purchase Buttons

Details the main menu purchase buttons and their order.

Purchasing a Wash with No Extra Services

Illustrates a basic wash purchase scenario without upgrades.

Purchasing a Wash with an Extra Service

Shows the process of purchasing a wash with additional services.

Selling Club Memberships

Renew Club Memberships at the Terminal

Guides on setting up terminal renewal options for club memberships.

About Unlimited Wash Clubs with a Club Card

Explains features of unlimited wash clubs using club cards.

Purchasing an extra service with a Club Tag

Details purchasing extra services using a club RFID tag.

Selling Gift Cards at the Auto Sentry® flex

Passive selling

Describes the passive gift card selling style with a 'Buy Gift Card' button.

Active selling

Explains the active gift card selling style before the main options screen.

Purchasing a Wash with a Wash Code

Wash Codes used with Paid Tickets

Details using wash codes from paid tickets for redemption.

Wash Clubs

Purchasing a Wash with a Club Card

Explains how customers purchase washes using a club card.

Purchasing a Wash with a Club RFID Tag

Details purchasing washes using a club RFID tag.

Understanding Payment Scenarios

Cash payment methods

Lists available cash payment methods including bills and coins.

Cash and Coin Payment Combinations

Shows screens for cash or coin payment options.

About Gift Card Payments

Explains how gift cards can be used for full or partial payments.

About Errors and Command Buttons

Card Authorization Failure

Describes the error message for failed card authorization.

Unspecified Error

Explains handling of unspecified system errors.

Chapter 3: Service Unit Screen

Service Unit Screen Password and PIN

Guides on creating passwords and PINs for service unit access.

Accessing the Service Unit Screen

Details the procedure for accessing the service unit screen.

Add Funds

Instructions for adding coins, tokens, or bills to the Auto Sentry® flex.

Remove Bill or Coins (from the Auto Sentry)

Guides on removing cash from dispensers, acceptors, or hoppers.

Terminal Operations

Covers closing, opening, and bumping shifts for terminal operations.

Diagnostics

Explains how to use the diagnostics screen for testing and history.

Reset Alarm

Details how to reset or disable the vandalism alarm.

Chapter 4: Marketing with your Auto Sentry

Custom Buttons

Explains how to use custom buttons for branding and promotions.

Using Videos

Covers using videos for welcome messages, promotions, and damage waivers.

Using Profiles and Schedules

Details how to set up profiles and schedules for wash options.

Display a Standard Offerings Schedule

Shows how to set up standard wash offerings based on time.

Display a Fleet Schedule

Explains how to create schedules for fleet customers.

Display a Coupon Schedule

Describes setting up schedules for coupon-based discounts.

Using Discount Coupon

Add a Discount Coupon Sales Item

Guides on creating a sales item for discount coupons.

Add a Discount Coupon Profile and Schedule

Details setting up profiles and schedules for discount coupons.

Using Tokens

Dispensing Tokens as Part of a Promotion

Explains how to configure token dispensing for promotions.

Configure Coin Acceptor to Accept Tokens

Guides on configuring the coin acceptor to accept tokens.

Add a Currency Value for the Coin Acceptor

Details assigning currency values for token recognition.

Using Frequency Promotion

Promo Receipt Text

Explains how to personalize frequency promotion text on receipts.

About Promotional PLUs and Extra Services

Details assigning promotional PLUs to base washes and extra services.

Redeeming a Presell Ticket

Using Wash Club Promotions

Setting up your Wash Club Menu

Guides on setting up the wash club menu and redemption PLUs.

III. Create a Package for every Wash Club

Details creating packages that combine base and redemption wash PLUs.

IV. Set up a Club Service

Explains how to set up a club service for each wash club package.

V. Create a new Profile for each Wash Club

Guides on creating profiles for individual wash clubs.

VI. Create a Profile for the entire Wash Club Offerings

Details creating a profile for all wash club offerings.

VII. Create a Sales Item for the Discount Coupon Code (optional)

Guides on creating a sales item for discount coupon codes.

VIII. Create a Profile for the Discount Coupon Code

Details creating a profile for discount coupon codes.

Assigning Services to the Club Package

Selling a Club Package at the POS and Auto Sentry® flex

Explains selling club packages at the POS and Auto Sentry® flex.

Redeeming a Club Wash

Describes how paid club customers redeem washes and purchase extras.

Using Fundraiser Promotions

Enabling the Fundraiser Buttons

Guides on enabling custom fundraiser buttons.

Setting Up Fundraiser Coupon Codes

Details creating PLU packages for fundraiser tracking.

Processing a Fundraiser Sale

Explains how customers redeem fundraiser washes using PLU codes.

Chapter 5: Reports

Shift Detail Report

Describes the Shift Detail Report for cash management and transaction summaries.

View a Shift Detail Report

Provides steps to view the Shift Detail report in WashConnect.

Journals

Search for a Journal

Guides on searching for specific journal entries by date, site, and device.

Verify a Journal Entry

Explains the process of verifying journal entries for accuracy.

Terminal Balance Report

View the Terminal Balance Report

Details how to view terminal balances for specific days.

View the Current balances in the Auto Sentry

Helps determine when to add or remove money from components.