Auto Sentry® flex User Manual 56 Operating
-or-
For renewal of membership with the option to select a different club, follow these setup
instructions:
1 On the System Setup menu, click Devices, and then click Settings.
The Settings dialog box appears.
2 In the Device Type box, select Auto Sentry.
3 In the Device Name box, select the name of the device from the list.
4 In the Settings Type box, select TouchConfiguration.
5 In the Settings box, select Clubs.
6 From the Clubs Self Renew, select True.
7 From the Clubs Renew Existing Program, select False.
If a customer has multiple memberships in a declined state, the system will charge for the
current membership and update their status and expiration state. The system will then set the
status for the other declined memberships to Bill. This will result in auto-billing attempting to
bill their credit card for the other memberships the next time auto-billing runs (generally early
the next morning).
Renewal date can be set to honor the expiration date or the current (renewal) date, if billing on
anniversary date (not 1
st
of the month). If set to honor the expiration date, then the system
updates the new expiration date based on the old expiration date plus club duration. Example,
if a membership expired on the 5
th
of the month and a customer renews on the 10
th
, the new
expiration date for a monthly club is the 5
th
of the following month. If set to honor renewal
date, the new expiration date for the same example would be the 10
th
of the next month.
Either way, the customer is billed the entire club price (no prorating).
Prorating is honored only if billing on the 1
st
of the month and prorating is selected. When a
customer renews and billing is 1
st
of the month, their expiration date is moved to the 1
st
of the
next month. If prorating is selected, they are billed the remaining portion. If not, they are billed
the entire club amount.
About Unlimited Wash Clubs with a Club Card
Wash club members are issued wash club cards (or with the ICS Auto Passport wireless tag system.
See “Purchasing an extra service with a Club Tag” on page 57 for more information).
For example, a customer purchases a $30.00 per month wash club, and returns with the wash club
member card and can redeem unlimited basic washes for the month or until the membership is
canceled. The club member will automatically be billed to the given credit card.
Or, with a club card, you might entitle club customers to $5.00 off any regular wash choice.
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