Auto Sentry flex

Page 166

ICS Auto Sentry flex - Page 166

ICS Auto Sentry flex

190 pages

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Auto Sentry® flex User Manual 166 Marketing with your Auto Sentry

Table of Contents

Default Chapter3
- Table of Contents3
Chapter 1 Introduction17
About the Auto Sentry® Flex17
Version Considerations18
Related Documents19
Operating Requirements19
System Overview19
- In-Bay Equipment20
- Washconnect®Software20
Custom Graphic Design ICS Marketing Team20
- Table 1. System Overview20
Safe Configuration22
- Enabling or Disabling the Safe22
- Flex-Serve Facilities with the Safe22
- Flex-Serve Facilities Without the Safe23
- Figure 1. Auto Sentry with Safe, Two Different Setups23
Auto Sentry® Flex Hardware Description24
- Touch Screen24
- Figure 2. Facility Without Setting up the Safe24
Single Board Computer25
- Figure 3. Custom Touch Screen Example25
- Figure 4. SBC (Single Board Computer)25
Serial Input/Output Board (SIO)26
- Figure 5. Serial I/O Board Bill Acceptor26
- Figure 6. Bill Acceptor26
Coin Acceptor27
- Figure 7. Coin Acceptor27
Bill Dispensers28
- Figure 8. LT - Talaris NMD-50 Bill Dispenser RT - Fujitsu F-400 Bill Dispenser28
- Figure 9. Talaris Multimech Bill Dispenser29
- Figure 10. Gen-Mega Bill Dispenser29
Coin Hopper30
Card Reader30
- Figure 11. Coin Hopper30
- Figure 12. Card Reader30
Emv31
- Figure 13. Auto Sentry Flex with EMV31
Chip Card Reader32
- Figure 14. Moneris Card Reader Unit32
Gift Card Dispenser37
Receipt Printer37
- Figure 22. Receipt Printer37
Bar Code Scanner38
Sonic Sensor - Car Sense Eye39
- Figure 23. Sonic Sensor Location in Base of Auto Sentry39
Vandalism Alarm40
- Deterrent Warning Alarm40
- Figure 24. Sonic Sensor in Auto Sentry with Deterrent Warning Message On-Screen40
- Deterrent Break-In Alarm41
- Figure 25. Vandalism Deterrent Settings41
Vandalism Sensor42
- Table 2. Auto Sentry Vandalism Deterrent42
Chapter 2: OPERATING43
Introducing the Touch Screen43
- Figure 26. Welcome Screen Descriptions Custom Graphics43
About Touchscreen Configurations44
- Figure 27. Welcome Screen with Video on Right Custom Graphics44
Advertisement Videos45
- Figure 29. Welcome Screen with 3 Button Configuration Custom Graphics45
About the Secondary Language Display47
Understanding Purchasing Scenarios47
- Figure 32. Spanish Language Interface with Custom Graphics47
Purchasing a Wash with no Extra Services51
- Figure 35. Welcome Screen and Select Wash Screen51
Selling Club Memberships54
- To Enable the Active or Passive Club Sell Process, Follow These Steps54
- Table 4. Audio Prompts for Wash Purchase with One Extra Service54
- Renew Club Memberships at the Terminal55
- Figure 39. "None" Club Sell Style Screen55
- About Unlimited Wash Clubs with a Club Card56
- Purchasing an Extra Service with a Club Tag57
- Table 5. Audio Prompts for Wash Purchase with a Club Card57
- Figure 40. Wash Club Purchase with Club Tag59
Selling Gift Cards at the Auto Sentry® Flex60
- Table 6. Audio Prompts for Wash Purchase with a Club Tag60
- Figure 41. Lt. Passive Gift Card Selling and Rt. Active Gift Card Selling Screens61
Selling Gift Cards and Clubs Together62
- Active/Passive Selling Gift Card and Club Together62
- Figure 42. Washconnect Gift Card Settings for Passive Sell Style62
- Figure 43. Passive Sell Style Buy Wash and Buy Gift Card Buttons62
Purchasing a Wash with a Wash Code63
- Figure 44. Wash Purchase with Prepaid Wash Code64
Wash Clubs71
- Table 10. Audio Prompts for Wash Purchase with a Fleet Account Card71
Sensing a High Vehicle75
- Table 12. Audio Prompts for Wash Purchase with a Club RFID Tag75
Understanding Payment Scenarios76
- Figure 50. High Vehicle Profile Retail Menu Custom Graphics76
About Gift Card Payments80
- Adding Value to a Gift Card80
- Figure 55. Gift Card Add Value Option80
- Table 14. Audio Prompts for Add Value to Gift Card81
- Figure 56. Gift Card Add Value Option with Promotional Increase82
- Adding Value to a Gift Card with Bonus Increase83
- Table 15. Audio Prompts for Add Value to Gift Card with Promotional Increase83
- Figure 57. Pay Difference on Gift Card84
- Pay Difference85
- About Token Coins and Token Notes85
- Table 16. Audio Prompts for Add Value to Gift Card with Promotional Increase85
- About Receipt Options86
About Errors and Command Buttons86
- Figure 58. Receipt Printing Options86
Chapter 3 Service Unit Screen93
Service Unit Screen Password and PIN93
Accessing the Service Unit Screen94
- Figure 71. Service Buttons94
- Figure 72. Service Unit Screen User's Site ID95
- Figure 73. Enter PIN95
Add Funds97
- Add Coins or Coin Tokens97
- Add Bills (to the Auto Sentry)98
Verify Coin Hoppers99
Remove Bill or Coins (from the Auto Sentry)100
- Removing from Bill Dispenser, Bill Acceptor, or Coin Acceptor100
- Removing from Coin Hopper or Coin Token Hopper100
- Part One: Verify the Hopper100
- Figure 74. Service Unit Screen Icons100
Terminal Operations101
- Close Terminal - Auto Sentry101
- Bump Shift102
- Close Terminal102
- Open Terminal103
Diagnostics103
- Table 1. Diagnostics Screen Icon Descriptions103
- Bill Dispenser Diagnostics and Life History104
- Exiting the Service Unit Screen104
- Figure 75. Exit Button on Service Unit Screen104
- Reset Alarm104
Terminal Balances105
- Figure 76. Diagnostic Screen to Disable and Reset the Vandalism Alarm105
Cash Management109
- About Entries in the Cash Management Journal109
- Automatically Created Shifts in the Cash Management Journal109
- Figure 77. Journals in Washconnect109
Servicing Tips110
- Stagger Times for Cash Removal110
- Table 1. Journals Entry Descriptions with Safe Enabled110
- Check Balances Periodically111
- Verify Cash Management Transactions Daily111
Chapter 4 Marketing with Your Auto Sentry113
Custom Buttons113
- About Custom Buttons, Plus, and Profiles113
- Figure 78. Custom Button Enabled for PLU 5114
- Sizing Custom Buttons115
- Naming Custom Buttons116
- Saving Custom Buttons116
- Enabling Buttons116
- Table 2. Button Sizes and Specifications116
- Buttons Layout Examples117
- Small Size Custom Buttons, 6 or 5 Services117
- Medium Size Custom Buttons, 4 Services117
- Figure 79. Small Custom Button, 6 or 5 Services117
- Figure 80. Medium Custom Buttons, 4 Services117
- Large Size Custom Buttons, 3 Services118
- Extra Large Size Custom Buttons, 2 Services118
- Figure 81. Large Size Custom Buttons, 3 Services118
- Figure 82. Extra Large Size 2 Services Custom Buttons118
Using Videos119
- About Promotional Clips119
- Figure 83. Extra Large Custom Button, Only Available for One Extra Service119
- Figure 84. Video Clip Info Buttons119
- Ordering Video Clips120
- Recording Video Clips120
- Naming Video Clips120
- Saving Video Clip Files120
- Figure 85. Example Video Clip File in AVI Files Directory120
Video Clip Specifications121
- Enabling Video Clip Files for Standard Buttons121
- Table 3. Video and Audio Specifications121
- Enabling Video Clip Files122
- Figure 86. Example PLU with Video Clip Enabled122
- Enabling Welcome Videos and Damage Waivers123
Using Profiles and Schedules123
- Figure 87. Video Clips Enabled123
Using Discount Coupon136
- Figure 100. Club Sales Schedule136
Using Tokens140
- Dispensing Tokens as Part of a Promotion141
- Figure 103. Token Setup141
- Figure 104. Auto Sentry® Flex142
- Figure 105. Denomination Dialog Box143
- Figure 106. Tokens and Hopper Setup for a PLU Example144
- Configure Coin Acceptor to Accept Tokens145
- Figure 107. Please Take Coins below Custom Graphic145
- Figure 108. Auto Sentry Coin Acceptor Settings145
- Add a Currency Value for the Coin Acceptor146
- Figure 109. Wash Paid with 1.00 Token146
- Figure 110. Assign Denominations Tab146
Using Frequency Promotion147
- Figure 111. Assign Denominations Dialog Box147
Using Wash Club Promotions152
- Figure 116. Frequency Promotion Profile and Profile Time152
- Table 4. Business Considerations for Wash Club Promotion153
Setting up Your Wash Club Menu154
- Retail Wash Menu154
- II.setup the Club's Base Wash Redemption PLU154
- III. Create a Package for Every Wash Club155
- IV. Set up a Club Service155
- Create a New Profile for each Wash Club156
- VI. Create a Profile for the Entire Wash Club Offerings157
- Create a Sales Item for the Discount Coupon Code (Optional)158
- VIII. Create a Profile for the Discount Coupon Code158
- Assigning Services to the Club Package159
- Selling a Club Package at the POS and Auto Sentry® Flex159
- Redeeming a Club Wash159
- Figure 117. Main Menu Select Join Wash Club159
- Figure 118. Club Member Redeemed Wash and Purchased Extra Services159
Using Fundraiser Promotions160
- Enabling the Fundraiser Buttons160
- Setting up Fundraiser Coupon Codes161
- Figure 119. Fundraising Button Enabled161
- Setting up Fundraiser Extra Choices162
- Setting up Fundraisers in the Active Settings Dialog Box162
- Processing a Fundraiser Sale162
- Figure 120. Example Screen Progression for Fundraiser Purchase163
- Viewing Reports for Fundraising Purchases164
- Figure 121. Example Fundraising Purchase Receipt164
- Figure 122. Fundraising Report165
Chapter 5 Reports167
Shift Detail Report167
- Figure 123. Shift Detail Report168
Journals178
- About Journal Actions178
- Figure 127. Journal178
- Table 6. Journal Actions Descriptions178
- Search for a Journal179
- View Journal Entry History179
- Figure 128. Journal History179
- Verify a Journal Entry180
- Figure 129. Select a Journal Entry to Verify181
- Figure 130. Verify Journal Dialog Box181
- Figure 131. Journal Entry Verified182
Terminal Balance Report183
- Figure 132. Terminal Balance Report183

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