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6.24 Copying log files including Simco Debug files to a USB stick (Service)
In some cases, you may be asked by a Simco employee to copy so-called “Debug files” to the
USB stick. Simco can use these files for analysing problems on your system. By default, these
extra files are not copied to the USB stick. To copy these extra files to the USB stick, a special
procedure is required.
If necessary, go to the main screen (Home).
Press , or (User Level).
Select “Service”. A keyboard will now appear.
Enter the code “2257”. The special access code can be made visible while typing by pressing
(Show). Press (Hide) to hide the special access code again.
Now follow the procedure described in Section 6.23 to copy all log files including the special
Debug files to the USB stick.
To send the files to Simco, package the folder “\LogFiles” (including all subfolders) on the USB
stick in a so-called ZIP file. This will put all files/folders in a single file and compress them. Then
send this ZIP file to Simco for analysis.
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