Juniper SRX4600

Returning the SRX4600 Chassis or Components
IN THIS SECTION
Contacting Customer Support | 139
Return Procedure for the SRX4600 Services Gateway or Component to Juniper Networks | 140
Locating the Serial Number on the SRX4600 Services Gateway or Component | 141
Packing an SRX4600 Services Gateway or Component for Shipping | 145
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return the device or
component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance
Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Service Request Manager link at https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
139