2-168 MFP Service Manual
7500-XXX
942.00 Media tray 2 lift up / no media tray failure
Step Check Yes No
1 Check the media.
Pull out media tray 2 to visually check it.
Is media loaded in tray 2?
Go to step 2. Load media
properly.
2 Check the media tray.
Replace media tray 2 with media tray 1.
Is the replaced media tray lifted up?
Go to step 3. Go to step 4.
3 Check the media tray.
Are the tray lift sector gear 12T, of media tray 2, or
surrounding parts damaged?
Replace the media
tray lift sector gear
12T or other
damaged
components.
Go to step 4.
4 Check the tray 2 media feed lift motor for proper operation.
Warning: Only perform this test with the paper tray
assembly removed from the machine, or abnormal grinding
noises will occur.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Printer Tests.
4. Touch Tray 2 lift mtr.
Does the tray 2 media feed lift motor operate properly?
Go to step 8. Go to step 5.
5 Is the tray 2 media feed lift motor properly connected? Replace the media
feed lift motor.
Go to “Media feed
lift motor
removal” on
page 4-33.
Go to step 6.
Replace the
connection.
6 Check the tray 2 sensor (media level) for operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 2.
5. Touch Media level.
Remove the media tray assembly.
Move the pick roll, with your finger, up and down.
Note: Avoid touching the rubber roll surface.
Does the display, on the operator panel, change every time
the sensing area is blocked?
Go to step 8. Go to step 7.
7 Check the tray 2 sensor (media level) connection.
Is the tray 2 sensor (media level) properly connected?
Replace the
sensor (media
level).
Go to “Sensor
(media level)
removal” on
page 4-39.
Replace the
connection.
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