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About This Document
lii Issue 3 June 2001
The following COACH tools are available to the user:
â– Diagnostic Dictionary
The diagnostic dictionary contains histories of previously encountered
problems and descriptions of the solutions or workarounds. Your support
staff can use this tool when published documentation or standard
diagnostic procedures fail to address a problem.
â– News and Bulletins
Immediately after a user logs into COACH, the News and Bulletins tool
displays bulletins containing urgent information related to the user’s
products. All users are automatically notified about urgent matters, such as
problems with scheduled releases, recalls of hardware or software, or
scheduled maintenance for computer support. Less urgent messages are
distributed through news items that can be sent to individuals or categories
of users. Notification of news appears on the screen immediately following
current bulletins.
â– Compatibility Data
Occasionally, hardware/software configuration problems arise when new
software releases are issued. The Compatibility Data tools permit users to
view the correct hardware configuration associated with a specific software
release. The user simply enters the appropriate software release number
and COACH responds with page-formatted lists of circuit packs compatible
with the selected software release. This tool also contains the latest issue
numbers of the customer documentation.
â– COACH User's Guide
COACH supplies an on-line version of its User’s Guide. The COACH
User’s Guide includes instructions on using the customer support tools and
documents any changes to the previous version of the guide.
For information on obtaining a COACH login, contact:
COACH Software Development
Lucent Technologies
1600 Osgood St.
North Andover, MA. 01845
Telephone: 1-800-238-4021
The RTAC and CTS organization strive to provide proactive and responsive
technical customer support for all its products. Through the combined efforts of
the individual customer support groups and through COACH tools, the RTAC and
CTS organization provide the best possible customer support.
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