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About This Document
Issue 3 June 2001
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Engineering and Installation Services
The Lucent Technologies Customer Support and Operations (CS&O) organization
provides customers with quality product support services. Whether you need
assistance in engineering, installation, normal system maintenance, or disaster
recovery, the support staff provides you with the quality technical support you
need to get your job done. Each segment of the CS&O organization regards the
customer as its highest priority and understands your obligation to maintain
quality service for your customer.
Within the CS&O organization, the Engineering and Installation Services group
provides a highly skilled force of support personnel to provide customers with
quality engineering and installation services. These engineering and installation
specialists use state-of-the-art technology, equipment, and procedures to provide
customers with highly competent, rapid response services. These services
include analyzing your equipment request, preparing a detailed specification for
manufacturing and installation, creating and maintaining job records, installing the
equipment, and testing and turning over a working system.
When the CS&O organization provides job records and installs the equipment,
operationally affective changes to the system are automatically identified and
applied to the system at no additional cost.
The Engineering and Installation Services group provides the customer with an
individually tailored, quality-tested job that meets our published high standards
and the customer's operational requirements. The group ensures that the
customer's system order is integrated into a complete working system tailored to
office conditions and preferences. This process provides for the customer's
complete needs. It includes provisions for cabling, lighting, power equipment, and
ancillary connections to local and/or remote alarm systems. The group will also
respond to any customer changes that occur during installation.
All equipment engineered and installed by Lucent is thoroughly tested and
integrated into a reliable system at cutover. Once approved by Lucent's Quality
Assurance Test group, the system is turned over to the customer.
The group also provides any specialized engineering and installation services
required for unusual or highly individualized applications. These services may
include engineering consultations and database preparation. Your local Lucent
Technologies’ Account Executive can provide more information about these
services.
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